We're Here to Help
ILMA STEP Admin Support
⏰ Service Hours
Please note STEP is available from 10am to 7pm Monday to Saturday for request submissions.
Send Us a Message
Contact Information
Website
ilmauniversity.edu.pk
Address
ILMA University, Karachi, Pakistan
Common Issues & Solutions
Quick fixes for frequently encountered problems
Can't login?
→ Enable location services on your device
App not loading?
→ Check your internet connection
Forgot password?
→ Use the "Forgot Password" option on login screen
Request not submitting?
→ Ensure all form fields are filled correctly
Balance not showing?
→ Pull down to refresh the Accounts screen
Notifications not received?
→ Check notification permissions in device settings